There used to be a time when the untrained public eye could understand how even the newest inventions worked. The concept of tension and release in a bow-and-arrow and how a stream turns the gears of a watermill are examples of innovations that were visually mechanical and could be understood by people without any special education or training.
Somewhere along the way, understanding the workings of new innovations became inaccessible to the common man. Without some background in chemistry, understanding how a steam engine works is rather difficult, just as without some training in electronics and lighting, understanding how a television works is impossible.
More recently with the emergence of computer software and applications, understanding how program scripts and codes make the world run is too complex and dense for most of the world’s population. The fact that these software often have bugs and random malfunctions that the general populous does not have the training to troubleshoot has created a culture of people that expect and accept errors in the virtual worlds they engage in daily. In a sense, there is a general sense of UN-EXPECTATION that the software world will always run perfectly. And this un-expectation is only tolerable to the masses because of the lack of understanding of this software-run society.
“Did your e-mail not send correctly?”
“Yeah, sometimes that just happens.”
“Did you lose your files when the software closed?”
“Yeah, sometimes that just happens.”
…
UN-EXPECTATION
